Our Policies
Privacy
Effective Date: December 1, 2024
Cetadora (“we,” “our,” or “us”) is committed to protecting your privacy. This policy explains how we collect, use, and safeguard your personal information.
1. Information We Collect:
Personal Information: Name, email address, phone number, and other details provided via contact forms.
Usage Data: Cookies, IP addresses, and browsing behavior for analytics purposes (if accepted by you in the pop-up window).
2. How We Use Your Information:
To provide and improve our services.
To communicate updates, offers, or service details.
For analytics and website functionality.
3. Sharing Your Information: We do not sell or share your personal information. However, we may use trusted third-party tools (e.g., Google Analytics) to process data.
4. Your Rights: You have the right to access, update, or delete your data. To exercise these rights, email hello@cetadora.com
Terms & Conditions
Effective Date: December 1, 2024
By using this website (www.cetadora.com), you agree to the following terms:
1. Use of Website: Content is for informational purposes only. Unauthorized use of our website may result in legal action.
2. Intellectual Property: All designs, text, and graphics are owned by Cetadora and protected by copyright laws.
3. Limitation of Liability: We are not liable for any errors, damages, or losses resulting from the use of our website or services.
4. Updates: We reserve the right to update these terms at any time.
Refunds & Cancellations
Effective Date: December 1, 2024
Non-Refundable Deposit: A non-refundable deposit is required to secure your project.
Cancellations: If canceled before work begins, only non-refundable deposits are retained. If canceled mid-project, payment for work completed will be required.
Refunds: Refunds are not available for completed work or services rendered.
Cookies
Effective Date: December 1, 2024
Cetadora uses cookies to improve website functionality and user experience.
1. What Are Cookies? Cookies are small files stored on your device to enhance browsing.
2. Types of Cookies We Use:
Essential Cookies: For website functionality.
Analytics Cookies: To track and improve user experience (e.g., Google Analytics).
3. Managing Cookies: You can disable cookies in your browser settings.
Accessibility Statement
Effective Date: December 1, 2024
At Cetadora, we are committed to creating an inclusive digital experience for all users.
1. Accessibility Measures
Clear navigation and design layout.
Use of alt text for images.
Compliance with WCAG (Web Content Accessibility Guidelines).
2. Feedback: If you encounter accessibility issues, please contact us at hello@cetadora.com
Intellectual Property & Copyright
Effective Date: December 1, 2024
All content, including designs, templates, and graphics on this website, are the exclusive property of Cetadora, unless stated otherwise.
1. Use of Materials: You may not reproduce, distribute, or modify our content without prior written consent.
2. Reporting Infringement: If you believe your intellectual property has been used without permission, contact us at hello@cetadora.com
Payments
Effective Date: December 1, 2024
Accepted Methods: Payments can be made via e-transfer, credit card, Wave payments, or PayPal.
Payment Schedule: As outlined in the contract made with Cetadora, a non-refundable deposit is required upfront, with the remaining balance due upon completion.
Late Payments: A fee of $50/day may apply for overdue invoices.
Environmental & Social Responsibility
Effective Date: December 1, 2024
At Cetadora, we strive to embed eco-consciousness and social responsibility into our work.
1. Sustainability
Use of eco-friendly materials whenever possible.
Digital-first strategies to minimize waste.
2. Social Responsibility
Collaborating with organizations promoting positive change.
Advocating for sustainable and equitable practices.
Contact Flow
Effective Date: December 1, 2024
We welcome inquiries and aim to respond promptly during business hours.
1. Contact Information: hello@cetadora.com
2. Response Time: We typically respond within 1-2 business days. Our current hours include Monday-Thursday 5 PM-10PM, Fridays 9 AM - 5 PM, and weekends.